Arcoro · 4 hours ago

Account Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Human ResourcesSoftware

Growth Opportunities

Hiring Manager

Julia Belt

Insider Connection @Arcoro

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Responsibilities

Achieve monthly, quarterly, and annual direct quota based on retention and growth opportunities

Accurately forecast revenue on a monthly basis

Assess, clarify, and validate customer needs on a proactive basis

Work with management for any negotiation of customer software agreements

Identify areas of improvement in the software along with making recommendations to the product team

Utilizing Netsuite & Salesforce daily to document every customer interaction

Coordinates the involvement of Internal personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations

Present features and benefits while focusing on customer retention, needs and expectations

Occasional travel to customer locations and Industry conferences

Other duties, as assigned

Achieve assigned sales quota including retention and upsell quota or direct selling

Achieve customer objectives defined by company management

Maintain high customer satisfaction that meets the company standards

Increase Average Customer Values (ACV) by delivering solutions and service

Generate referrals to support the sales team

Collect and document customer testimonials to support the sales team and organization

Qualification

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Strategic Account ManagementSales ExperienceCustomer Service for PayrollPC ProficiencyTime Management SkillsIndependent Work Ability