BlackLine ยท 4 hours ago
Account Manager
United States
Full-time
Remote
Mid, Senior Level
$119K/yr - $140K/yr
5+ years exp
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Responsibilities
Manage client relationship throughout lifecycle of account as a dedicated customer resource.
Ensure client satisfaction and client retention.
Schedule and complete weekly activities which include working assigned leads from existing accounts and proactively contacting clients on a regular rotational basis by email and phone no less than once a quarter and before renewal.
On an ongoing basis, maintain account, contact, activity and reference information in internal customer relationship management system. Stay current on assigned account activity.
Keep abreast of assigned clients' business situation and follow-up accordingly (i.e., mergers, acquisitions, divestitures, parent and sister companies, etc.).
Assist in establishing effective sales strategies and tactics that result in expanding current business and update sales opportunities regularly to optimize sales results.
Achieve monthly sales targets and monthly recurring revenue quotas on a consistent basis.
Work closely with customer success managers and other departments (i.e., Implementations, Training, Support, Sales) in coordinating communication and action items, including transition from Sales, to ensure clients' expectations are met in a timely manner.
Work as a team with customer success manager to create and maintain Client Roadmap, outlining client goals, usage and application performance needs. Perform account reviews to elicit open communication with respect to the value of products and services BlackLine is providing. Evaluate ROI for client, so full value of software solution is realized and momentum is preserved.
Sell additional users, upgrades, migrations, module implementations and renewals. Work with Legal and Sales Administration teams to prepare necessary documentation.
Encourage client awareness and use of BlackLine products, programs and services including, but not limited to, BlackLine U and webinars optimization and diagnostic reviews, implementation services, software upgrades, additional modules, BUGs and the BlackLine Community.
Coordinate communication with management to resolve customer grievances, billing issues and escalate assistance for incidents that require further action.
Provide Marketing team with qualified client testimonial leads.
Follow up on action items from BlackLine Community moderators.
Attend various Client Roundtables and the Annual User Conference.
Qualification
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Required
5+ year's account management or sales experience required
People-oriented professional with strong relationship building skills
Ability to be a knowledgeable adviser to clients with a well-developed consultative selling style
Outstanding analytical and oral and written communication skills
Keen business sense, with the ability to find creative business-oriented solutions to customer problems
Proven experience drafting, negotiating and finalizing a variety of client material & documents
Proven success working in a fast-paced environment
Strong results orientation with a dedicated client focus
Demonstrated ability to work efficiently, meet demanding deadlines, prioritize workflow and adjust to frequent workload fluctuations
Ability to work independently while also being strong collaborator
Preferred
Accounting and/or BlackLine experience a plus
Proven history of meeting quota consistently along with a strong background in selling into the CFO's organization and Accounting/Finance Departments preferred
Benefits
Short-term and long-term incentive programs
Robust offering of benefit and wellness plans
Company
BlackLine
Companies turn to BlackLine (Nasdaq: BL) to help solve their most complex finance and accounting challenges.
1001-5000 employees
H1B Sponsorship
BlackLine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (32)
2022 (47)
2021 (43)
2020 (42)
Funding
Current Stage
Late StageLeadership Team
Owen Ryan
Co-Chief Executive Officer
Mark Partin
Chief Financial Officer
Recent News
2024-05-08
Globe Newswire
2024-05-07
2024-05-06
Company data provided by crunchbase
