171 applicants

Company

Butler/Till · 19 hours ago

Account Manager

United States

Full-time

Remote

Entry, Mid Level

$54K/yr - $76K/yr

2+ years exp

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Marketing

Growth Opportunities

Hiring Manager

Carli Mitges

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Responsibilities

Relationship Builder- Prioritize long-term client relationships by understanding their needs, proactively addressing concerns, and maintaining regular communication.

Account Health Focused - Oversee the overall health of assigned accounts, including contract renewals, managing customer expectations, and monitoring usage data.

Customer Service-Centric - Provide excellent customer support, resolving issues promptly and ensuring a positive client experience.

Proactive Cross-Seller: Identify cross-sell opportunities with customers participating in a Butler/Till program.

Highly Engaged Customers: Maintain a high engagement rate with customers through active, value-add outreach efforts to support retention and new business generation.

Brand Builder: Support both virtual and in-market larger-scale events through presenting, marketing, and educating our customers in both 1:1 and 1:many settings.

Foster strong and lasting customer relationships through the sharing of expertise, product-specific education, and consultation as their respective marketing partner.

Conduct “needs” assessments with customers to understand their marketing objectives, challenges, and opportunities, identifying opportunities for upselling or cross-selling through expert consultation.

Acquire and actively utilize in-depth knowledge of Butler/Till’s diverse range of marketing products, including digital marketing, social media campaigns, content creation, and SEO.

Stay abreast of industry trends, market dynamics, and competitor activities.

Ensure a positive experience for all new program customers by supporting seamless onboarding and maintaining a strong partnership with the account management team.

Provide feedback to internal stakeholders based on market insights and agent interactions.

Maintain a robust pipeline of upsell prospects to ensure consistent opportunities for sales engagement.

Generate enrollments across all Butler/Till program offerings using a solution-focused sales approach.

Drive the consultative sales process from initial contact to sale closure.

Meet and exceed sales targets, including call activity, scheduled appointments, presentations, and new enrollments.

Track and report outreach and engagement activities, insights collected, recommendations made, forecasting, and results across all efforts.

Contribute to overall sales goals by consistently generating new revenue from existing clients.

Assist in all annual/rolling program enrollment activities as needed to support the account.

Other responsibilities may be required due to business needs and scope of work.

Some travel to marketing events hosted by BT or clients is required.

Qualification

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Account ManagementSales SolutionsConsultative SellingCRM SoftwareDigital MarketingBrandingContent CreationSEOCustomer Focus