Compunnel Inc. ยท 3 hours ago
Account Manager
San Francisco, CA
Full-time
Remote
Mid Level
Maximize your interview chancesIT Services and IT Consulting
Hiring Manager
Geetika Verma
Insider Connection @Compunnel Inc.
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Collaborate closely with restaurants across the country to understand their business requirements and ensure successful onboarding with the company's product.
Regularly check in with restaurants to gather feedback on the product, address their needs, and proactively minimize customer churn.
Serve as a liaison between restaurants and internal teams, effectively communicating progress, status updates, and feedback to strategy, operations, and product teams.
Translate restaurant feedback into actionable insights for product improvement and communicate product updates or technical changes back to the restaurants.
Maintain accurate and up-to-date customer records using Salesforce and other relevant tools.
Utilize communication platforms such as Slack, Google Workspaces, and Zendesk (preferred) to facilitate seamless customer interactions.
Support the ongoing development of internal processes and strategies to enhance the customer experience and operational efficiency.
Work 40 hours per week, managing multiple accounts and priorities simultaneously while ensuring exceptional customer satisfaction.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Collaborate closely with restaurants across the country to understand their business requirements and ensure successful onboarding with the company's product.
Regularly check in with restaurants to gather feedback on the product, address their needs, and proactively minimize customer churn.
Serve as a liaison between restaurants and internal teams, effectively communicating progress, status updates, and feedback to strategy, operations, and product teams.
Translate restaurant feedback into actionable insights for product improvement and communicate product updates or technical changes back to the restaurants.
Maintain accurate and up-to-date customer records using Salesforce and other relevant tools.
Utilize communication platforms such as Slack, Google Workspaces, and Zendesk (preferred) to facilitate seamless customer interactions.
Support the ongoing development of internal processes and strategies to enhance the customer experience and operational efficiency.
Work 40 hours per week, managing multiple accounts and priorities simultaneously while ensuring exceptional customer satisfaction.
Preferred
Utilize communication platforms such as Slack, Google Workspaces, and Zendesk (preferred) to facilitate seamless customer interactions.
Company
Compunnel Inc.
Founded in 1994, Compunnel Inc.
Founded in 1994
1,001-5,000 employees
H1B Sponsorship
Compunnel Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1572)
2022 (2192)
2021 (2385)
2020 (2157)
Funding
Current Stage
Late StageLeadership Team
Andy Gaur
Founder, Chairman & CEO
Karthik Natarajan
Executive VP & CTO
Company data provided by crunchbase
