Daniels Health · 2 weeks ago

Account Manager

Hayward, CA

Full-time

Hybrid

Mid, Senior Level

$95K/yr - $125K/yr

5+ years exp

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Responsibilities

Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability

Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions

Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc

Project Management and problem solving to drive outcomes inter-departmentally for the customer

Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance and education

Be able to provide product expertise across our full service offering

Assist with waste policy capture, design, review, annual assessment and policy adjustment aligned with strategic goals

Serve as a customer advocate internally while effectively collaborating with internal, cross-functional teams including operations, sales, logistics and finance

Conduct routine audits related to contractual KPIs in the areas of safety, sustainability, efficiency, compliance and education

Ability to support new product installations or new program implementations at a customer site

Support strategic customer meetings to communicate best practices, business results and successes

Support the facilitation of quarterly business reviews, and conduct pre-work audits, data assessment and stakeholder feedback collation to be able to provide strategic recommendations and process improvements

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementProject ManagementClient RetentionSalesforce.comMicrosoft OfficeHospital Services ExperienceValue Based SellingData AssessmentStakeholder FeedbackRelationship BuildingCross-Functional Collaboration