47 applicants

Company

Original Job Post

DataDome · 2 days ago

Account Manager

NYC Metro Area

Full-time

Hybrid

Mid Level

4+ years exp

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Hiring Manager

Amanda 💫 Maldonado

Insider Connection @DataDome

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Ensure customers achieve their objectives with DataDome solution.

Drive the best customer experience as a trusted advisor throughout the customer journey.

Secure 100% of contracts’ renewals.

Expand customers’ revenue by selling additional products and services.

Know assigned accounts: understand their business, challenges, and objectives.

Guide customers through each step of DataDome's customer journey.

Build a base of referenceable users and turn them into promoters and ambassadors.

Engage customers in co-writing customer stories and sharing feedback on review sites.

Evaluate current adoption maturity level and provide best practices for successful renewal.

Anticipate threats and risk zones, build risk mitigation plans, and escalate as needed.

Own and manage contract renewal negotiations for timely signatures.

Drive upsell and cross-sell negotiations within customers' organizations.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCustomer SuccessGross Retention RateNet Retention RateB2B SaaSTechnical ITEnglish ProficiencyProblem-SolvingNegotiationCommunication

Required

At least 4+ years in a business oriented and client facing positions such as Account Management or Customer Success roles

Proven experience handling complex negotiations

Track record in achieving gross retention rate and exceeding net retention rate

Previous experience in a B2B SaaS environment is mandatory

Experience working with a technical / corporate IT base

Bachelor’s Degree or equivalent experience

Native-like proficiency in English is mandatory

Benefits

Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace.

In office perks: WeWorks NY office, located in Soho. Enjoy complimentary snacks, drinks and social events in one of the trendiest neighborhoods in Manhattan + benefit from an additional $500 stipend to set up your ideal workspace.

Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.

Professional Development: #Growth is part of our DNA, therefore we invest in your personal learning and development.

Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual offsite, winter party, lunch & learns, & much more.

Parent Care: Gifts & care packages to celebrate growing families.

PTO: 27 days + 12 national holidays.

401 K eligibility + matching.