Eliasan Consulting · 2 days ago

Account Manager

Washington, DC

Full-time

Hybrid

Mid Level

3+ years exp

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Business DevelopmentConsulting

Hiring Manager

Alyson Segawa

Insider Connection @Eliasan Consulting

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Responsibilities

Serve as a lead point of contact for customer account management matters

Develop a trusted advisor relationship with key accounts, customer stakeholders and executive leadership

Oversee and implement projects from start to finish, ensuring timely delivery and high-quality output

Manage client project budgets, including tracking spending across several funding sources

Work with Executive and other internal teams to develop strategic marketing plans and ensure KPIs are being met

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Identify upsell, cross-sell, and renewal opportunities and communicate with the Executive team regularly

Forecast and track key account metrics

Resolve issues to maintain and strengthen customer trust

Assist with challenging client requests or issue escalations as needed

Qualification

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