27 applicants

Company

Exodus · 3 hours ago

Account Manager

United States

Full-time

Remote

Mid Level

$90K/yr - $105K/yr

3+ years exp

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Responsibilities

Proactively manage the success of our B2B2C partners, delivering consistent value and ensuring high satisfaction with our products.

Build and nurture relationships across all levels of our partners' organizations, from Developers to C-Suite executives.

Develop deep product expertise to identify and recommend cross-sell opportunities for additional B2B2C products.

Collaborate with Product teams to analyze adoption and revenue data, identifying areas for growth and increased customer engagement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCustomer SuccessCrypto/Web3 knowledgeCustomer retentionRelationship buildingB2B2C experienceC-suite interaction

Required

3+ years of experience in Account Management or Customer Success, preferably in crypto or Web3.

Proven track record in driving customer retention, satisfaction, and growth.

Experience working with C-suite and technical customer personas (e.g., Developers, Engineers, etc.).

Naturally curious, with a demonstrated history of thinking creatively to solve problems.

Strong ability to manage customer issues with poise and diplomacy.

Willingness to travel for conferences and in-person meetings as needed.

Passion for helping customers realize maximum value from their partnerships with Exodus.

Preferred

Experience with international partnerships or B2B2C environments.

Deep knowledge of the crypto/Web3 landscape.

Benefits

Health: Most of our health insurance plans are covered 100% for you and covered 50% for your dependents. We’ll also cover dental insurance. If you are outside of the United States, we will reimburse you up to $500 per month for any medical and dental insurance for you and your dependents.

PTO: 30 days of paid time off per year on top of a flexible schedule where you can work wherever and whenever. If you’re part-time with us, you’ll still receive 15 days of paid time off.

Unlimited Bereavement: We will pay you your full salary for the first two weeks for the loss of any immediate family members, but we allow you to take all the time you need to grieve outside of that.

Parental Leave: 13 weeks of fully paid leave with and a month of flexible work for the primary caregiver. 4 weeks of paid leave if you are the child's secondary caregiver.

Tax Help: Getting paid in Bitcoin new to you? Don’t worry! We will reimburse you for speaking with a professional tax specialist in your state/country to make sure everything is taken care of.

Perks: Exodus offers a variety of seasonal perks, such as coverage for gym memberships and therapy. We also offer quarterly Wellness Days! We want to make sure all of our employees know they are our priority and give back for their hard work often.