Fluxx · 6 hours ago

Account Manager

Remote- USA

Full-time

Remote

Mid Level

$79K/yr - $130K/yr

3+ years exp

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Responsibilities

Maximize the potential for win/win relationships with existing customers through consultative sales

Collaborate closely with the Customer Success and Onboarding team on upsell leads within the Fluxx customer base

Work closely with the Go to Market and Customer Success teams to manage associated opportunity pipeline using Salesforce

Partner with product and services teams to ensure upsell initiatives are properly scoped and documented

Work in lock-step with the Customer Marketing team - ensuring that programs and campaigns are accurate with the correct call to actions and value propositions - this will also include telephone/email follow up to campaigns already in flight to understand resonance of messaging and any intent to buy signals from customer

Attend Kick Off Calls / QBR’s for “High Value” customers with high potential for significant ARR footprint expansion - either through lead funnel or “known upsells” (pipeline) from the point of sale.

Attend Customer User Groups and Events as required

Prepare and deliver customer presentations and demos accurately and confidently

Understand customers diverse and specific needs and be able to speak to how Fluxx’s market-leading solutions will bring value to their organization and solve for their requirements.

Build and maintain strong, long-lasting customer relationships.

Gain a deep understanding of the customers experience through the sales and implementation cycle and identify opportunities to fill both process and product gaps

Identify and generate new ideas that grow market, improve customer experience and drive growth

Maintain and manage accurate business revenue forecasts

Negotiate contracts and close agreements to maximize profits.

Connect with key Customer executives and stakeholders

Qualification

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Account ManagementSalesforceConsultative SalesCustomer Relationship SkillsSaaS ExperienceCustomer Experience UnderstandingCollaboration SkillsPositive Work Ethic