Fullsteam · 4 days ago

Account Manager

US-TX-Remote

Full-time

Onsite

Mid Level

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Responsibilities

Account Management: Develop and maintain strong relationships with key stakeholders within assigned accounts. Understand client goals, challenges, and business objectives to effectively position our software solutions.

Retention Strategy: Proactively monitor client satisfaction and identify opportunities to enhance customer experience. Develop and implement retention strategies to minimize churn and maximize client longevity.

Revenue Expansion: Identify upsell and cross-sell opportunities within existing accounts. Collaborate with sales and marketing teams to develop targeted strategies for expanding revenue streams.

Strategic Planning: Work closely with clients to understand their long-term business objectives. Develop strategic account plans outlining growth opportunities, key milestones, and action plans to achieve goals.

Customer Advocacy: Serve as the voice of the customer within the organization. Gather feedback, communicate client needs, and advocate for product enhancements or improvements that align with customer requirements.

Contract Negotiation: Lead contract renewal negotiations, ensuring terms are favorable to both the client and the company. Drive contract extensions and expansions to maximize revenue potential.

Performance Tracking: Monitor account performance metrics, including revenue growth, usage statistics, and customer satisfaction scores. Analyze data to identify trends, opportunities, and areas for improvement.

Collaboration: Work cross-functionally with sales, marketing, product development, and customer support teams to deliver exceptional value to clients. Coordinate efforts to address client needs and resolve any issues in a timely manner.

Qualification

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Account managementSalesBusiness developmentTechnical conceptsRevenue targetsCustomer successCRM softwareSalesforceDynamic environmentCommunicationNegotiationPresentationStrategic thinkingResults-orientedAdaptabilityTime managementCustomer focusRelationship building