Gembah · 7 hours ago

Account Manager

United States

Full-time

Remote

Mid Level

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ManufacturingProduct Design

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Responsibilities

Take ownership of assigned client accounts, serving as their primary point of contact from project initiation to completion.

Understand client objectives, business goals, and ensure alignment with overall company offerings.

Build strong relationships with clients, ensuring consistent communication and proactive engagement to address any issues or concerns.

Facilitate effective communication between clients and various internal teams, including design, supply chain, and leadership, ensuring client needs are met.

Collaborate with cross-functional teams to manage client expectations, ensuring seamless execution of deliverables from internal and external stakeholders.

Provide weekly updates to clients on project progress, ensuring transparency and alignment with their goals.

Communicate recurring client feedback or concerns to leadership to improve client satisfaction and service offerings.

Maintain project platform, ensuring that tasks, timelines, and client milestones are met.

Anticipate and address potential issues or challenges that may impact client satisfaction or project success.

Work with internal teams to ensure projects are delivered on time, within scope, and exceed client expectations.

Qualification

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Account ManagementConsumer Product DevelopmentClient Relationship BuildingUpsellingCross-SellingSpreadsheetsProject ManagementKPI Tracking