Goodwill Industries of Greater New York and Northern New Jersey · 3 days ago

Account Manager

NYC Metro Area

Full-time

Hybrid

Mid, Senior Level

$65K/yr - $65K/yr

5+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

EducationNon Profit

Insider Connection @Goodwill Industries of Greater New York and Northern New Jersey

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Work with AVP of Business Development to present GoodTemp services to customers aligned with the strategic plan

Develop strong relationships with public contacts/worksite supervisors to expand temp, temp-to-hire and direct-hire opportunities

Build strong relationships with NYSID, ACCSES-NJ, and private sector customers to strengthen relationships and maximize opportunities

Attend business meetings/events/seminars/conferences to promote services and strengthen customer relationships

Encourage positive customer testimonials, reviews, and success stories

Advocate for the people served to ensure beneficial assignments

Focus on improving customer satisfaction and communication

Offer high-level support to employers and ensure client satisfaction

Consistently meet and exceed customer satisfaction goals

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Microsoft OfficeData AnalysisProblem-SolvingInterpersonalCommunicationCustomer ServiceAdaptability

Required

Bachelor’s degree and/or 5+ years’ experience in staffing and marketing.

Excellent people and business etiquette skills.

Demonstrate organizational and administrative skills and ability to work effectively in an extensive inter-agency collaborative operation.

Must have excellent verbal and written communication skills, in addition to professional presentation and excellent interpersonal/customer service skills.

Proficient with current software: Microsoft Office Suite

Ability to analyze customer survey data, determine trends and convert into action plans to continuously improve customer experience.

Able to work under pressure in a fast-paced environment.