Harver · 2 hours ago

Account Manager

United States

Contract

Remote

Entry Level

1+ years exp

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Responsibilities

Collaborate across Harver with all customer facing teams (we have amazing People Science, Professional Services, Sales, and Support Teams that work with our clients) to ensure a consistent and successful customer experience

Act as the “voice of the customer” to the Harver team, delivering product feedback and solutions internally at Harver and back to the customer

Provide best practices and prompt service to our customers

Help customers maximize value with Harver

Own the customer renewal

Identify and orchestrate customer expansions within the same product or across the Harver product portfolio

Lead customers through the migration journey, from value prop to contract signing

Ensure delivery of the customer needs while aligning to contractually agreed upon deliverables

Initiate and facilitate regular touchpoints with clients

Work in a collaborative, innovative, and customer-centric (remote) environment; with the mission of growing Harver’s brand and meeting customers where they are

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCustomer ExperienceBusiness Reporting ToolsSalesforceHRTechRecruitmentTalent AcquisitionJiraMicrosoft SuiteFluency in EnglishRelationship ManagementWork OrganizationNegotiating Conflict