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Company

HH Global · 1 day ago

Account Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Provide technical input and advice on print projects as required.

Take briefs from the client including full specification details and deadline dates and manage from start to finish.

Suggest alternative options and innovation where possible.

Produce detailed specifications for internal and external clients based on client knowledge.

Brief suppliers on client requirements.

Deliver a high level of customer service.

Monitor projects to ensure they are delivered to specification and on time.

Ensure activity is recorded using the designated company tools.

Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments.

Implement new methods and procedures as required.

Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting.

Ensure invoicing procedures are followed.

Able to attend meetings away from the client site as required.

Press passing when required and often out of normal working hours.

Work with the Global Account Director to identify new business opportunities.

Agree and manage budgets and P+L’s.

Ensure profit is maximized through analysis of performance.

Deliver services to meet and exceed contracted SLA’s.

Manage and monitor objectives to meet key business drivers.

Ensure compliance with Regulatory and Company policies.

Measure customer satisfaction and take appropriate action.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementClient Facing ExperiencePrint ManagementMicrosoft ExcelTechnical Print KnowledgePress PassingProject ManagementNumeracyGoogle AppsSalesBusiness DevelopmentKPI UnderstandingSLA UnderstandingLeadership Experience

Required

5+ years of account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators).

Bachelor's degree in a related discipline or equivalent working experience.

Experience in a client facing role is essential.

Previous experience working in print, print management, print buying, or marketing print procurement essential.

Numerate with a strong commercial understanding.

Ability to manage multiple projects simultaneously.

Strong time management and prioritization skills.

Able to prioritize workload in a high energy environment.

Has a high level of technical print knowledge with detailed understanding of different techniques.

Experienced and confident with press passing.

Is professional, courteous and calm under pressure.

Has a project management mind-set.

Process driven, with an eye to sales and business development.