iMatrix · 5 hours ago

Account Manager

Chicago, IL

Full-time

Remote

Entry, Mid Level

$50K/yr - $150K/yr

1+ years exp

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Responsibilities

Perform 50+ outbound calls daily, to prospective clients.

Prospects existing clients over the phone, and performs daily marketing consultations via Video to achieve monthly upsell sales targets.

Drives upsell revenue opportunities by identifying marketing opportunities for each client and then matches those opportunities with the best level of service required to meet each client’s needs.

Qualify leads driven from marketing efforts directed at existing clients and sets appointments for online demonstrations to qualified decision makers.

Demonstrate a high level of knowledge of digital marketing.

Maintains and manages a portfolio of clients and develops strong relationships with each client.

Address client concerns and ensure the resolution of issues in a timely manner, with hand-off to appropriate internal staff and/or follow-up when appropriate.

Proactively identifies ‘at risk’ customers and escalates these customers to the appropriate department to ensure they are retained as customers.

Ensure customers are proficient in using services by identifying user needs and providing consultative services and directing those to training or coaching resources when appropriate.

Field all account and product related direct calls from clients, as well as transferred calls from the Customer Support team for issues and requests that require ADC involvement.

Monitors for competitors, including pricing and services.

Required to meet weekly, monthly and annual productivity and sales metrics.

Attends weekly meetings and provides updates, suggestions and/or optimizations to improve client performance and increase incremental revenues for the company.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales closing experienceDigital Marketing salesSaaS product knowledgeClient relationship managementSDR/BDR experienceExcel proficiencyPowerPoint proficiencyHustleMultitasking abilityBusiness degreeCommunications degree