30 applicants

Company

Leanpath · 5 hours ago

Account Manager

Beaverton, OR

Full-time

Remote

Mid Level

$80K/yr - $90K/yr

3+ years exp

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Responsibilities

Serve as the point person to your clients, responsible for overseeing and managing the account’s success.

Maintain meticulous customer records with regard to contract terms, device configurations, import shipments and related details.

Manage invoicing, renewals, contracts, and up-sells with a high level of detail and autonomy.

Support customer technical support cases to ensure client issues are resolved promptly and billed where appropriate.

Help develop new business opportunities by understanding customer needs and recommending Leanpath products and services.

Monitor changes in client strategy and leadership; continually build and strengthen relationships that are both deep and wide within the organization.

Lead the scoping, quoting, creation, and presentation of statements of work for customer projects.

Monitor client satisfaction, analyze client outcomes, and prepare ongoing results analyses.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementSalesforceSaaS ExperienceData AnalyticsFinanceContractingClient Relationship ManagementProject ManagementMicrosoft OfficeGoogle WorkspaceVideo ConferencingFood Service OperationsCustomer Success

Required

Bachelor’s Degree (or equivalent)

A minimum of 3 years of experience in account management or a related consulting/sustainability role

Salesforce experience required

Experience working for a SaaS / data analytics company

Experience working with finance and contracting

Proven experience building strong relationships with clients, specifically senior-level customers, through a responsive, consultative, values-driven approach.

Mission-aligned with Leanpath sustainability and food waste goals, while comfortable working in a for-profit, commercial environment.

Strong project management skills with meticulous attention to detail across multiple internal and customer systems.

Experience managing and monitoring performance metrics across account portfolios

Excellent verbal and written communication skills.

Energetic, positive, diplomatic, professional presence.

Fully proficient with Microsoft Office applications and Google Workspace.

Fully proficient with Salesforce.

Fully proficient with video conferencing (Teams, Google Meet, Zoom).