LightStanza · 6 hours ago

Account Manager

United States

Full-time

Remote

Mid Level

$60K/yr - $90K/yr

4+ years exp

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LightingSoftware

Hiring Manager

Abby Jean (AJ) Gorman PE, CLD, LC

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Responsibilities

Develop and maintain strong relationships with key accounts and customers.

Serve as the primary point of contact for assigned accounts, ensuring their needs are met and exceeded.

Monitor account performance and provide regular updates and reports to customers and internal teams.

Identify opportunities for account growth and collaborate with the sales team to pursue them.

Create and maintain user-friendly training resources, including guides, tutorials, and webinars.

Conduct training sessions for new users and provide ongoing support for existing users.

Collaborate with the marketing team to promote training resources and ensure they are easily accessible to users.

Actively engage with users to gather feedback on their experience with LightStanza products.

Analyze user feedback to identify common issues, trends, and areas for product improvement.

Develop and implement strategies to address user concerns and enhance product functionality.

Provide exceptional customer support to LightStanza users through various channels including email, chat, and phone.

Troubleshoot and resolve customer issues, ensuring a high level of customer satisfaction.

Document customer interactions and solutions in a clear and concise manner.

Work closely with the development and sales teams to address customer needs and feedback.

Qualification

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Lighting Industry ExperienceInstructional ExperienceProgramming Experience