Lucent Health · 3 hours ago

Account Manager

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Provides clients with appropriate resources to address member benefit needs and questions by being the main day to day contact for escalated claims, billing and enrollment questions

Focuses on retaining existing business with excellent customer service

Assists in identifying opportunity to improve client and member experience

Provides administrative and customer service support to the main Employer contact/Plan decision makers

Supports Senior Account Executive staff with New Business and Renewal implementation tasks

Assists in reporting requests: Weekly, Monthly and Quarterly specialty plan analysis reporting

Assists with end of contract Stop Loss review

Assists with special projects as necessary (Example: Sales RFP requests)

Qualification

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Account ManagementHealthcare Industry ExperienceClient Facing ExperienceMS Office ProficiencyProactiveness

Required

Excellent verbal and written communication skill

Critical thinking and good judgment to quickly determine and prioritize key issues

Must be a team player and be able to work with clients to make all goals, objectives, and time constraints understood

Great organizational skills, impeccable attention to detail and the motivation to take projects and processes to the next level

3+ years’ solid experience in healthcare/health information management industry, preferably including third party and/or commercial payer and/or self-funded service experience

Account Management experience required in the healthcare industry

Client facing experience with exceptional presentation skills is a must

Proficiency in all MS Office applications – Advanced knowledge of Excel desired