32 applicants

Company

MedReview Inc. · 18 hours ago

Account Manager

United States

Full-time

Remote

Mid, Senior Level

$60K/yr - $66K/yr

5+ years exp

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Responsibilities

Facilitate swift resolution of assigned internal or client escalations relating to MedReview activity

Manage escalations from clients or other MedReview departments

Respond to escalated provider inquiries (including training on MedReview processes as applicable)

Support documentation of new client-specific processes

Ensure other departments receive guidance on new client-specific process changes and deviations

Collaborate with cross functional teams to enhance account performance

Work with Account Management leadership to develop process improvement strategies

Participate in implementation of new clients

Provide Account Management leadership communications regarding challenges, recommended solutions, and wins

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceAccount management supportHealthcare claims expertiseData interpretationProject managementPayment integrity understandingLeading through change

Required

Five (5) years of senior customer service or account management support experience

Healthcare claims industry expertise

Problem solving and solutions focused

Excellent client-facing skills

Attention to detail, and commitment to client satisfaction

Comfortable interpreting data and developing meaningful insights, analytical mindset

Experience with managing projects with cross-functional departments

Strong oral and written communication skills

Strong interpersonal skills with ability to lead others through change

Limited travel

Preferred

Understanding of payment integrity a plus

Benefits

Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents

401(k) with Employer Match - Join the team and we will invest in your future

Generous Paid Time Off - Accrued PTO starting day one, plus additional days off when you’re not feeling well, and 11 observed holidays

Wellness - We care about your well-being. From Commuter Benefits to FSAs we’ve got you covered

Learning & Development - Through continued education/mentorship on the job and our investment in LinkedIn Learning, we’re focused on your growth as a working professional