Momentum · 3 hours ago

Account Manager

Atlanta Metro

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Meets or exceeds assigned sales and retention objectives by maintaining and upselling the existing customer base

Reviews customer requirements, designs presentations and negotiates contracts to provide recommended solutions

Collaborates with internal resources (Support, Implementation, Billing, Engineering) to share information, coordinate sales and ensure end-to-end customer satisfaction

Retain accounts through development of strong relationships with primary and secondary client stakeholders

Professionally develop and present re-term pricing plans and obtain customer signed contract renewals

Meets or exceeds assigned sales objectives by upselling the existing customer base

Identify and pursue upselling opportunities through proactive monthly engagement with existing customer base

Identify new sales opportunities and direct to the organization’s sales division

Serves as the primary point-of-contact for communicating general account related information to include: explanation of licenses and services, contract questions, account audits, and general invoice questions

As the client advocate, is available to facilitate problem resolution through efficient internal (organization) and external (client) communication relating to implementation, support, training and billing components

Supports marketing activities through promoting and reinforcing marketing campaigns; presents sales and marketing collateral; and by attending customer events and industry conferences

Qualification

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Customer service orientationSales experienceCRM tools (Salesforce.com)Relationship buildingMicrosoft Office SuiteHandle stress

Required

Ability to manage multiple tasks

Ability to thrive in a fast-paced environment

Handles stressful situations well

Highly motivated and results oriented

Plans and carries out responsibilities with minimal direction

Customer service oriented

Extremely detail oriented

Works well in a team environment as well

Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint and/or Outlook), and the Internet

Documented experience exceeding sales quotas

Excellent communication skills including written communication, speaking and presentation development and delivery

Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular in-office attendance is essential (i.e. is consistently at work and on time).

A four-year undergraduate degree is required

2-3 years of Account Management experience is required