67 applicants

Company

mPulse · 5 hours ago

Account Manager

United States

Full-time

Remote

Mid Level

Maximize your interview chances

AnalyticsHealth Care

Insider Connection @mPulse

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Establish and grow strong client relationships with customer contacts by communicating often through regular cadence meetings and recurring executive leadership business reviews

Know the specifics of each client’s contract(s) within the designated portfolio

Expand account penetration and stickiness by identifying opportunities for cross-selling, up-sell, and activation of under-utilized product features

Address client concerns promptly

Develop, lead, and execute client account plans to boost and retain revenue

Act as an escalation point of contact for customers while directing feedback to the appropriate departments and help to ensure the loop gets closed

Monitor and understand relevant industry trends that are important to our customers

Align with the Professional Services team to support all client needs, including implementations, change requests, and SOWs.

Coordinate with Sales Director(s) to collaborate and support opportunities for new lines of business with existing customers.

Prepare professional, complete, concise, and accurate reports, proposals, and other documentation as required for client-facing and internal presentations

Identify client needs and business objectives and develop solution solution strategies

Apply previous experience to product, service, or process decisions that impact multiple functions and/or customer accounts

Gather and report competitive intelligence

Assist in leading RFP writing efforts when appropriate

Work closely with other departments of the company to develop strategies that can help satisfy the customers and solve their needs

Set sales and revenue targets and work diligently to complete the goals

Help ensure both clients and company adhere to the contract terms

Maintain accurate records related to opportunities in the pipeline, forecasts, etc.

Other responsibilities as required

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client relationship managementAccount planningSalesforceContract managementMS OfficeSaaS knowledgeProactive communicationCross-sellingUp-selling

Required

Bachelor’s degree or equivalent years of experience

Basic business knowledge helps identify clients' needs faster, and solutions can be provided quickly.

Proven experience as a client relationship/success/account manager

Must have the ability to work flawlessly under tight deadlines and achieve the set targets

Attainment of variable compensation performance metrics as defined by the annual Sales Compensation Plan including SaaS, Services, and Renewal quota attainment

Prepare and renew contracts on time for each renewal cycle

Accurate, proactive, and timely record keeping and reporting across all required areas (Salesforce, forecast delivery to Sales Operations team, etc.)

Development and execution of account plans for assigned accounts

Timely execution of client agreements including contracts, Change Request, Order Forms, MSAs, and SOWs.

Ability to manage multiple priorities

Keep Salesforce account and opportunity information up to date every week.

Ensuring client communication cadence is upheld: POR/QBRs for assigned clients annual face-to-face meetings for assigned accounts

Regular cadence proactive check-in calls for all assigned accounts

Ability to stand and sit for extended periods.

Ability to lift 10 lbs. weight.