Navitus Health Solutions · 3 hours ago

Account Manager

United States

Full-time

Remote

Mid Level

$58K/yr - $70K/yr

3+ years exp

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Responsibilities

Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.

Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.

Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates.

Facilitates the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented.

Responds to client inquiries, issues and concerns in a timely, concise and accurate manner.

Provides clients with system support and collaboration tools.

Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.

This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours.

Other duties as assigned

Qualification

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Pharmacy benefits managementCustomer service experienceRelationship buildingCompliance program supportPerformance under pressure