Oneview Healthcare · 2 days ago
Account Manager
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Health CareHospital
Insider Connection @Oneview Healthcare
Responsibilities
Serve as the primary point of contact for assigned customers
Develop an understanding of the customer's culture, strategic initiatives, business goals, unique needs, and challenges
Build and foster long-lasting relationships with multiple key stakeholders through regular communication
Provide guidance on products, best practices, and alignment with clients' business objectives
Responsible for customer revenue including retention, expansion, invoicing, and collections
Collaborate to develop and execute account expansion strategies
Identify opportunities for upselling and cross-selling based on customers' needs
Support the customer's Value Plan and ensure they achieve desired outcomes
Proactively monitor customer usage and adoption of products
Address customer issues and challenges, manage escalations and incidents
Secure customer testimonials and case study participation
Lead business reviews with customers to ensure strategic alignment
Represent the customer's needs and provide strategic insights
Build and maintain a customer roadmap for product implementation and upgrades
Stay informed about industry trends and emerging technologies
Engage with internal teams to ensure customer satisfaction and continuous improvement
Partner with internal teams to ensure ethical corporate governance
Qualification
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Required
At least 2 years of experience in customer-facing pre/post sales, operations, account management or similar roles.
Ability to multitask, stay flexible and prioritize accordingly in a very fast-paced environment
Excellent interpersonal skills, with proven ability to build strong relationships and create a strong level of partnership at all levels of enterprise organizations
Demonstrates leadership qualities
Strong project and time management skills
Demonstrate process improvement skills
Excellent written & verbal communication and documentation skills
Distinctive problem-solving skills, impeccable business acumen
Experience in technical support and sales preferred
Advanced knowledge of systems including Office 365, Business Intelligence, Hubspot CRM, Power BI and Customer Support (Zen Desk)
The expected travel would be 25%-30% a month.
You understand the importance of information security
Preferred
Healthcare or Food & Nutrition experience strongly preferred
Benefits
Healthcare Benefits
Travel Opportunities
Company
Oneview Healthcare
Oneview is an Irish software company
Funding
Current Stage
Public CompanyTotal Funding
$34.69M2021-11-11Post Ipo Equity· $23M
2016-03-18IPO· asx:ONE
2014-12-15Series Unknown· $7M
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