Openfair · 3 hours ago
Account Manager
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Responsibilities
• Customer Relationship Management: Build and maintain strong relationships with business owners and customers, acting as their primary point of contact.
• Account Management: Oversee and manage customer accounts, ensuring their needs are met and addressing any concerns or issues promptly.
• Client Support: Provide technical support, feedback collection, and customer education to enhance the onboarding experience and retention strategies.
• Market Insights: Provide clients with comprehensive market insights, helping them make informed decisions based on dynamic trends and forecasts.
• Collaboration: Work closely with product development, sales, and marketing teams to ensure seamless service delivery and continuous improvement of our offerings.
Qualification
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Required
Proven experience in account management, customer success, or a related field.
Excellent verbal and written communication skills in English, with the ability to engage and influence senior-level executives.
Strong customer focus with a passion for delivering exceptional service and building long-term relationships.
Strong problem-solving skills and the ability to think strategically and creatively to address customer needs.
Familiarity with CRM tools and the ability to leverage them to enhance customer relationships and sales processes.
Excellent teamwork skills, with the ability to collaborate effectively with cross-functional teams.
Ability to quickly adapt to changing environments and new challenges, maintaining a positive and proactive approach.
Eager to learn and grow in the M&A field, with a strong drive to acquire new knowledge and skills.
Preferred
Experience in M&A is not required but is a plus.
Benefits
Professional Growth
Supportive Culture