Press Ganey · 20 hours ago
Account Manager
Chicago, IL
Full-time
Remote
Mid, Senior Level
$65K/yr - $85K/yr
5+ years exp
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Responsibilities
Update survey design based on client goals and feedback
QC survey programming in multiple different platforms
Review and QC reporting
Partner with client through pre-launch testing
Manage project timeline (client facing and internal) to ensure on time survey launch, completion, and reporting
Lead kick off calls at the start of project in order to appropriately set client expectations
Track response rates, minimum number of respondents, and sampling to maximize data collection and achieve client’s goals
Ability to identify risk and proactively solve problems
Client support and regular status reports.
Provide support for service failures and service recovery
Act as an engaged and effective member of a team, working with cross-functional partners across the organization.
Qualification
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Required
Minimum of 5 years of health care, quality improvement, project management, or experience improvement
Understanding of the unique challenges within Health Care, Health Plans and Member Experience
Use of demonstrated analytical skills to identify, research, and solve problems with a sense of urgency
Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) with demonstrated higher level Excel skills
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to question, probe, and/or challenge clients in order to ensure the client’s ultimate needs are met
Ability to handle multiple projects simultaneously while meeting strict deadlines
Ability to provide recommendations that will support client goals and strategy
Ability to anticipate client questions and needs
Ability to act as a strategic partner and expert in management of client portfolio
Ability to identify and escalate risk to internal and external partners
Bachelor’s degree in a related field is required
Preferred
Proven excellence in the support and service to clients is preferred
Demonstrated higher level Excel skills preferred
Benefits
Competitive benefits package
Discretionary bonus or commission tied to achieved results
Company
Press Ganey
Introducing Human Experience (HX) healthcare, from the pioneers of healthcare transformation.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-02Acquired· undefined
Leadership Team
Greg Freiberg
Chief Financial Officer
Darren Dworkin
President & COO
Company data provided by crunchbase
