Be an early applicantLess than 25 applicants

Company

QLess, Inc. · 3 hours ago

Account Manager

Pasadena, CA

Full-time

Remote

Entry Level

$50K/yr - $50K/yr

1+ years exp

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Responsibilities

Serve as the primary point of contact for assigned clients, addressing inquiries, concerns, and requests in a timely and professional manner.

Develop a deep understanding of clients' business objectives, operational challenges, and requirements related to wait management systems.

Collaborate with internal teams to meet clients' needs and exceed their expectations.

Proactively identify opportunities for upselling or cross-selling additional products and services to clients during and outside the renewal cycle.

Accurately process renewal paperwork.

Track and analyze client metrics and feedback to identify trends, areas for improvement, and opportunities for enhancing the overall client experience.

Proactively communicate with clients to ensure they are informed and engaged. This requires at least 4 client touch points per year by phone, email, and/or virtual meetings.

Demo the QLESS suite of services to clients, enabling them to maximize its benefits.

Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client Metrics AnalysisUpsellingCross-SellingWait Management SystemsQLESS Suite DemoCommunicationClient AdvocacyProactive EngagementCollaborationProblem-Solving

Required

Serve as the primary point of contact for assigned clients, addressing inquiries, concerns, and requests in a timely and professional manner.

Develop a deep understanding of clients' business objectives, operational challenges, and requirements related to wait management systems.

Collaborate with internal teams to meet clients' needs and exceed their expectations.

Proactively identify opportunities for upselling or cross-selling additional products and services to clients during and outside the renewal cycle.

Accurately process renewal paperwork.

Track and analyze client metrics and feedback to identify trends, areas for improvement, and opportunities for enhancing the overall client experience.

Proactively communicate with clients to ensure they are informed and engaged. This requires at least 4 client touch points per year by phone, email, and/or virtual meetings.

Demo the QLESS suite of services to clients, enabling them to maximize its benefits.

Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement.

This is an entry-level position.

Years Experience: Less than 1 year.

Preferred

Ideally the candidate will reside in the Eastern Time Zone with a preference in Florida.

Benefits

Bonus/Commission

Company

QLess, Inc.

QLess delivers the world's best customer experience to our customers' customers first experience at any of their locations with a mobile wait management, analytics, mobile CRM and marketing platform.

Founded in 2007

Pasadena, California, USA

51-200 employees