Be an early applicantLess than 25 applicants

Company

Original Job Post

Quality Protection Services (QPS) · 2 days ago

Account Manager

New York, United States

Full-time

Onsite

Mid Level

Wonder how qualified you are to the job?

Maximize your interview chances

Security Guards and Patrol Services

Hiring Manager

Fariel Sadaf

Insider Connection @Quality Protection Services (QPS)

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Follow-up with customers, ensure customer satisfaction, retention, and clear communication.

Have knowledge of security contracts, performance of security officers, supervisors, and directors.

Visit buildings daily, interact with officers, supervisors, and building management.

Identify opportunities for additional security measures.

Keep all customer/building information updated, including schedules, responsibilities, and compliance.

Approve officers, manage staffing changes, conduct refresher training, and handle vacation requests.

Submit complaints of officer misconduct for investigation, monitor scheduling, training, and disciplinary issues.

Meet with property management to discuss concerns and staffing needs.

Communicate with property managers regarding additional security coverage for holidays and special events.

Update post orders and building policies as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Security ContractsObservationsBuilding ManagementUnion ContractsSchedulingComplianceStaff ManagementTime-Off ManagementData ManagementComplaint HandlingProperty ManagementPolicy UpdatingEmergency Response CityPrecisionCommunicationOrganizationalProblem-SolvingProactiveProfessionalismIntegrityReliabilityAccountabilityInterpersonalFlexibility

Required

Precision and accuracy in the performance of all duties.

Direct, articulate and succinct communication style, both verbal and written.

Mastery of organizational skills, including management of multiple tasks and deadlines.

Analysis of issues with a methodical and efficient, yet thorough, approach.

Self-motivation to be proactive in identifying problems and developing recommended solutions.

Self-discipline to always conduct oneself with the utmost professionalism, integrity, reliability and accountability.

Knowledge/information of Security contracts, observations regarding the performance of security officers, on-site supervisors and on-site director of security.

Visiting buildings daily and interacting with QPS officers, on-site supervisors, and on-site director of security supervisor as well as building management.

Keeping updated all customers/building information, union contracts for each location, schedules, responsibilities, holiday lists, FSD compliance information, building profiles and building contact information.

Meeting with and approving all officers before they are assigned to accounts.

Approving all staffing changes within accounts.

Conducting refresher training for morning officers.

Managing officer and FSD vacation requests, scheduling, time-off approvals and replacements.

Compiling officer vacation requests into a spreadsheet and communicating with dispatching team concerning vacation approvals/denials.

Notifying officers of final dates of approved vacation.

Submitting complaints of officer misconduct to appropriate QPS personnel for investigation.

Informing QPS of all officer field-related problems.

Closely monitoring scheduling of staff, compliance training, and disciplinary issues.

Meeting with Property Management to discuss, listen to and identify concerns about staffing and operational needs/requirements.

Communicating with the property manager regarding additional security coverage for holidays and special events.

Updating post orders and building policies as needed.

Flexibility and ability to work whatever schedule and hours are deemed necessary, including extended hours, weekends, holidays, and during emergency situations.

Accessibility to answer questions by email or phone during off hours and ability to respond in person to emergencies.

Ability to stay in New York City as appropriate during emergencies.

Ability to work in a 24/7/365 operation.