Quavo Fraud & Disputes · 1 day ago

Account Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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BankingFinance

Growth Opportunities

Hiring Manager

Danielle Devine

Insider Connection @Quavo Fraud & Disputes

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Responsibilities

Own high-level client interactions and relationships.

Stay aligned with clients’ strategic objectives and drive their overall growth.

Lead various meetings such as cross-functional reviews, account strategy sessions, and business reviews.

Advise clients on product adoption and best practices.

Manage and report on client references requests, P&L, sentiment, and work with leadership to prioritize enhancement and configuration changes for your customers.

Qualification

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Client managementFraud operationsDisputes managementFinancial services knowledgeCoaching skills

Required

5+ years of relevant work experience in a client-facing role OR relevant fraud and disputes operational management experience with a desire to get into sales/client management

History building successful customer and/or stakeholder relationships at an enterprise level

Work experience with fraud, disputes, and/or compliance in a financial, fintech, processing, or related company

Capacity to develop deep insights about clients’ operations and provide detailed coaching

Demonstrated experience developing, implementing, and achieving goals; ability to impart success to clients and create executable plans for internal teams to drive areas of improvement

Excellent communication and presentation skills

Ability to exude excitement, stability, and maturity when representing Quavo

High school diploma

Preferred

Bachelor’s degree or equivalent work experience

Benefits

Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO

Fully remote schedule with lots of flexibility