Risk Strategies Company · 11 hours ago
Account Manager
United States
Full-time
Remote
Mid Level
$48K/yr - $65K/yr
3+ years exp
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Hiring Manager
Andrew Bruno
Insider Connection @Risk Strategies Company
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Responsibilities
Work with Client Account Manager-II, management, account executive, and Onboarding/Implementation teams to obtain all necessary requirements and process documentation to ensure service procedures for assigned accounts are in place, training and awareness of all support service teams is sustained to meet or exceed client and member service goals; focus on enrollments and waiver processes.
Work closely with other internal functional areas while adhering to change control processes to accurately ensure each department has the information needed to service AHP’s schools in a consistent and reliable manner.
Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
Research, review, and analyze the effectiveness and efficiency of existing processes and solutions to initiate continuous quality improvement initiatives.
Develop, maintain, and routinely communicate continuous improvement plans and status by account as well as progress against personal and department goals.
Coordinate orientations for clients as needed.
Resolve enrollment escalations utilizing internal tools and systems.
Qualification
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Required
Solid 3 - 5 years of relevant work experience (supporting relationship managers, sales or working in a service oriented operational middle office or client facing support function)
Experience with Microsoft Visio, Project and Excel
BA or BS Degree is desirable
Strong background in customer service with an emphasis on resolving problems and issues.
Proficient in driving business process improvement, training methods, process diagrams, action plan management, and policy and procedure development.
Experienced in managing multiple accounts with an emphasis on proactive client communication.
Preferred
Background in a project management and business analysis role preferred.
Previous experience working in the insurance industry is a plus.
Benefits
Medical
Dental
Vision
Disability
Life insurance
Retirement savings
Paid time off
Paid holidays
Company
Risk Strategies Company
RSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-10-20Acquired· undefined
Leadership Team
Jeff M. Clinkscales
SVP, West Region Private Client Leader
Lawrence Hartley
Senior Vice President
Recent News
globallegalchronicle.com
2023-10-10
Company data provided by crunchbase
