SEKO Logistics · 2 days ago

Account Manager

Elk Grove Village, IL

Full-time

Onsite

Mid Level

4+ years exp

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Responsibilities

Develop the customer service team, focused on delivering outstanding customer support and develop customer relationships and accountability amongst team members.

Ensuring that all aspects of the customer service department are set up to exceed company goals., and preparing plans to address areas that are under performing.

Be familiar with, and follow all customer SOP's.

Perform staff evaluations and work with Operations Managers on career development plans for their team.

Establish work schedules and procedures and coordinate activities of the team to ensure optimal shift/team logistics.

Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.

Other duties as assigned by management.

Qualification

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Microsoft officeData entryReport generationMathematicsWritten correspondenceDeadline managementLogisticsTransportationWarehousingEnglish proficiencyProblem-solvingCommunicationTeamworkFlexibilityCustomer service