Shoplazza · 2 days ago

Account Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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E-CommerceE-Commerce Platforms

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Responsibilities

Client Relationship Management: Build and maintain strong relationships with our ecommerce software clients, acting as their main point of contact and trusted advisor.

Account Growth: Identify opportunities to grow client accounts by understanding their business needs, presenting relevant solutions, and upselling additional software products or services.

Client Retention: Proactively engage with clients to ensure high levels of satisfaction, address any concerns, and resolve issues in a timely and effective manner.

Product Adoption: Collaborate with clients to drive successful implementation and adoption of our e-commerce software solutions, providing training, guidance, and best practices.

Account Planning: Develop account plans and strategies to maximize revenue potential, improve client success metrics, and identify expansion opportunities within the client organization.

Cross-functional Collaboration: Work closely with internal teams, including sales, marketing, product development, and support, to ensure client needs are met, and feedback is communicated effectively.

Performance Tracking: Monitor and analyze key performance indicators (KPIs) for assigned accounts, such as revenue growth, customer satisfaction, and software utilization, providing regular reports and insights to clients and internal stakeholders.

Industry Knowledge: Stay up-to-date with the latest trends and developments in e-commerce software, industry best practices, and competitive landscape to provide informed recommendations and insights to clients.

Client Advocacy: Serve as the voice of the client within the organization, advocating for their needs, providing feedback, and influencing product roadmap and enhancements.

Contract Renewals: Collaborate with the sales team to facilitate contract renewals, ensuring a seamless process and negotiating favorable terms for both parties.

Qualification

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Account ManagementClient Relationship ManagementPOS IndustrySmart Retail IndustryE-commerce PlatformsSoftware SolutionsDigital MarketingClient Account ManagementClient ServiceSalesMarketingProduct DevelopmentInterpersonal SkillsVerbal CommunicationWritten CommunicationProblem Solving

Required

Bachelor's degree in Business, Marketing, Communications, or a related field.

3-5 years of experience in account management, client relationship management, or a similar role.

Demonstrated experience in the POS (Point of Sale) industry or smart retail industry, with a deep understanding of the unique challenges and opportunities within these sectors.

Strong understanding of e-commerce platforms, software solutions, and digital marketing.

Strong interpersonal skills with the ability to build rapport and trust with clients.

Excellent verbal and written communication skills in English, with the ability to convey complex information clearly and persuasively. Proficiency in Chinese is a plus but not required.

Demonstrated ability to manage multiple client accounts, prioritize tasks, and provide exceptional client service.

Ability to work effectively with cross-functional teams, including sales, marketing, product development, and support.