Siena AI · 14 hours ago

Account Manager

United States

Full-time

Remote

Mid Level

3+ years exp

Maximize your interview chances

Artificial Intelligence (AI)E-Commerce

Insider Connection @Siena AI

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Identify customer needs, demonstrating account management skills to guide renewal closure.

Serve as the dedicated point of contact for a specific book of customers.

Prepare and deliver renewal proposals and options to the customer, while informing them of their contract's upcoming expiration.

Monitor customer health metrics to identify risks. Develop risk mitigation strategies and guide appropriate actions with the rest of the Customer Success and other functions.

Keep management informed with consistent and precise updates on renewal status, and promptly escalate issues when necessary.

Maintain proactive communication with clients to strengthen relationships and identify growth opportunities.

Provide ongoing strategic guidance to help customers maximize their use of our platform.

Collaborate with Sales on strategic upsell opportunities.

Create and implement customer success processes and playbooks.

Lead strategy sessions, workshops, and webinars to showcase new features and strategies.

Gather and communicate customer feedback to inform product development.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Renewal Account ManagementCustomer SuccessSaaS productsCustomer service technologyCustomer success metricsAI/ML productsComplex technology productsBuilding customer relationshipsFast-paced startup environmentsManaging multiple accountsBuilding customer success processes