Swooped · 2 hours ago
Account Manager
United States
Full-time
Remote
Entry, Mid Level
$55K/yr - $115K/yr
2+ years exp
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Responsibilities
Manage an established portfolio of publishers, focusing on retention and growth
Onboard new accounts, establish rapport, and cultivate trust and long-term partnerships
Proactively assess potential risks of churn and implement solutions to ensure ongoing success
Advocate for publisher needs, addressing feature and data requests, reporting, and tools
Utilize cohort data, trend analysis, and projections to provide tailored recommendations
Deliver periodic business reviews and performance reports
Maintain consistent and personalized communication with each publisher
Monitor client social accounts to celebrate publisher successes and milestones
Collaborate with Support Specialists and Engineers to resolve day-to-day issues
Identify trends across accounts, ensuring key information is shared and escalated as necessary
Maintain expert-level knowledge of the company’s products and services to suggest relevant features
Track and analyze performance results to identify opportunities for improvement
Perform other duties as assigned
Willingness to travel to on-site locations for team retreats and annual all-hands events (approximately 20% of the time)
Qualification
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Required
2+ years of experience in Customer Success or a related field
Experience working remotely in a distributed team environment
Experience in a publisher-facing role, emphasizing strong client relationships
Strong proficiency with Google Suite
Familiarity with communication platforms like Slack
Experience with CRM software such as Hubspot, Salesforce, etc.
Initiative and a commitment to exceed expectations for each publisher
Strong critical thinking and analytical skills to tailor recommendations effectively
Excellent time management and organizational skills, adept at handling multiple tasks
Exceptional written and verbal communication abilities
A positive attitude, strong work ethic, and a dedication to teamwork
The ability to present data persuasively and make informed recommendations
Willingness to travel to on-site locations for team retreats and annual all-hands events (approximately 20% of the time)
Preferred
Preferred experience in a similar company
Benefits
100% remote work
Comprehensive benefits including Health, Dental, Vision, and 401k match
Generous paid time off
Wellness and Home Office Perks
Up to 12 weeks of paid Parental Leave
Inclusive Family Forming Benefits
Professional development opportunities
Travel opportunities for teams, including an annual All Hands retreat as well as industry events
Company
Swooped
Swooped is a job search platform using AI to optimize resumes and cover letters, focusing on remote job opportunities.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
