U.S. Green Building Council · 7 hours ago
Account Manager
Washington, DC
Full-time
Remote
Mid Level
4+ years exp
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Responsibilities
Leading engagement with LEED consultant members, ensuring member retention and satisfaction, equipping them with the tools and resources needed to enable adoption of LEED and other GBCI programs to their clients, and establishing a mutually beneficial process for lead generation and cultivation.
Deploying custom account management approach to engage LEED consultant members and other accounts, providing excellent customer service, ensuring the highest quality experience, facilitating recognition and building strong, long-lasting relationships
Establishing strategies to achieve team and organizational goals and KPI’s through proactive account engagement that leverages established internal relationships and sector(s) knowledge to lead accounts through account journey
Providing ongoing and consistent communication to active accounts within sector(s) portfolio and leveraging the standard distribution structure for non-active accounts
Serving as a sector(s) consultant and advisor, collecting feedback and proposing solutions to solve a wide variety of account needs
Nurturing a pipeline of high-impact accounts and identifying opportunities for upsell
Informing and customizing account management policies, procedures, and resources to support the highest quality account experience
Managing at least one team contribution assignment, with primary accountability for all functional areas including procedures, training, delivery, and optimization
Deploying custom communications strategy, proposing solutions for increased efficiency and impact
Representing account management at internal and external meetings and events, increasing visibility of members and driving interest and engagement in membership
Continuously building institutional and industry knowledge to inform strategies for strengthening engagement with accounts within sector(s) portfolio
Contributing to team reporting and tracking by maintaining accurate account records in Salesforce and other platforms as determined by operations team
Expanding generalist knowledge beyond core USGBC products, and establishing expertise in organizational processes, teams, and engagement pathways
Actively participating in team meetings, presentations, and other activities
Other projects as assigned
Qualification
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Required
Bachelor’s Degree
4 – 7 years of professional experience, preferably in a client-facing role, experience with LEED consulting, sustainability and/or the building industry a plus
Advanced account management, customer service, and problem-solving skills as demonstrated through engagement and cultivation of high impact accounts
Generalist knowledge of core USGBC programs and initiatives
Demonstrated experience in project and time management
Ability to shift gears smoothly and maintain momentum on multiple assignments
Proficiency developing and deploying complex communications strategy via mail merge and other email platforms
Professional experience with Excel, PowerPoint, and other productivity applications; willingness to learn new technology platforms
Eager, adaptive to change, receptive to feedback and ability to deal with ambiguity
Strong sense of personal responsibility and accountability for delivering high quality work within set deadlines
Demonstrated professionalism and ability to handle confidential information with discretion
Excellent written and spoken communication skills with demonstrated experience delivering formal presentations in small and large forums
Drive to develop the skills, knowledge, and abilities to continually improve performance
A strong commitment and passion to advance USGBC’s mission
Preferred
LEED Green Associate or AP credential
Proficiency in Salesforce, Smartsheet and other business application platforms
SAMA certification, IMPACT selling, or other similar training
Benefits
Competitive compensation commensurate with experience and skill level
Generous benefits package
401(k) matching
Comprehensive health insurance
Company
U.S. Green Building Council
The U.S.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Templeton
President & CEO
Lisa Revitte
Chief Operating Officer
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