Verndale · 10 hours ago
Account Manager
Boston, MA
Full-time
Remote
Mid, Senior Level
5+ years exp
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Responsibilities
Be the key point of contact across a diverse client portfolio, as well as to our internal leadership.
Partner with Verndale SMEs to grow and mature clients' long-term strategies centered on business goals, audience needs, and desired outcomes.
Develop and maintain Account Plans with alignment to client strategies and roadmap.
Work closely with your Group Account Director to pitch new ideas, initiatives and solutions to clients.
Get personal with our clients. Developing relationships makes you the best internal and external advocate we can have.
Expand Verndale’s organizational reach and influence within each account.
Partner with Project Management to ensure projects are successfully completed – properly, on time, on budget – and support delivery-related escalations and setting of client expectations where required.
Drive the lifetime value (LTV) and overall satisfaction of each client.
Maintain high client satisfaction scores and retention rates.
Deliver concise reports and compelling presentations to key client stakeholders to prove the value of our engagements.
Qualification
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Required
5-7 years direct experience in client management, delivery of digital experience and marketing projects, and account growth planning
Outstanding communication and organizational skills, and the ability to effectively collaborate across teams.
Comfort with executive-level interactions and the ability to navigate contract negotiations.
Ability to navigate challenging conversations and demonstrate strong conflict-resolution skills with support from leadership
Experience in an agency setting directly managing a portfolio of clients (digital experience and marketing preferred). It will help you to learn, adapt and grow quickly.
Patience and appreciation for organizations of different sizes including highly complex, tiered, political and geographically disparate locations.
Experience recommending and applying digital experience strategy, digital marketing, and technical best practices.
Strong contributor with high motivation and the ability to take initiative, set priorities and execute a plan.
Strong strategic selling skills. You know how to identify an opportunity, craft a solution and tell a compelling story.
Preferred
Experience managing accounts leveraging enterprise-level technologies with complex technology ecosystems is a plus.
Benefits
Generous paid company holidays, vacation, and paid sick time
Top-of-the-line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more
Company
Verndale
Verndale is a customer experience agency, purpose-built to help marketing and technology leaders connect the dots of the customer journey.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Max Fresen
Chief Experience Officer
Recent News
Company data provided by crunchbase
