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WebMD · 2 days ago
Account Manager
United States
Full-time
Remote
Mid Level
$75K/yr - $85K/yr
3+ years exp
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Responsibilities
Accountable for all aspects of client revenue maintenance and growth
Responsible for overall client relationship and satisfaction
Manage all aspects of client renewal and upsell activities
Record and document all activities via Salesforce
Maintain appropriate documentation to track/manage assigned book of business
Understand and identify cross-sell opportunities to all WebMD Ignite product and service offerings
Serve as primary point of contact to manage internal and external client escalations
Partner with internal teams to help define client requirements, identify client’s most pressing problems, and understand industry trends and hot button issues in support of product/content development and updates
Accurately manage client billing, revenue and activity forecasting, performance guarantees, and annual budget/contract renewals
Cultivate client relationships to serve as references for prospective new customers
Monitor the program/product/service delivery to ensure contract requirements and client expectations are met
Manage relationships with clients' other vendor partners, as appropriate and necessary
Participate in internal developmental and administrative committees and in external professional organizations, as appropriate
Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner
Perform responsibilities in a professional manner, meeting the Company’s mission and goals
Qualification
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Required
Bachelor’s Degree or higher preferred
3+ years of demonstrated success in healthcare IT sales/ account management
Preference to experience in the Digital patient engagement space
Long track record of exceeding revenue goals, especially with a focus on driving upsell/ new business
Strong written and verbal communication skills
Experience thriving in self-directed environment
Demonstrated ability to identify and close upsell opportunities
Proven ability to build and maintain client and executive relationships
Proven ability to manage multiple client’s priorities
Proven ability to manage and work collaboratively in a team
Proficient in Salesforce & MS Office products (Word, Excel, PowerPoint)
Preferred
Some travel required, approximately 10 - 25% of the time
Company
WebMD
WebMD is a healthcare center that offers mental health, pain management, and breast cancer services.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1996-01-01Series Unknown· Undisclosed
Leadership Team
Dominique Jean
Chief Technology Officer
Ben Mansfield
Vice President Client Services & Operations
Recent News
2024-05-20
Company data provided by crunchbase
