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Company

ArcBest · 3 hours ago

Account Manager I - Chicago

Chicago, IL

Full-time

Remote

Entry Level

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Responsibilities

Assist in collection process and cargo claim prevention, as needed

Aggressively pursue customers using networking, social media, customer referrals, etc.

Conduct calls and face-to-face meetings with customers

Create service solutions for customers' unique business problems, and initiate pricing

Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs

Negotiate service requirements and prices; establish service packages

Manage business relationships and entertain customers

Collaborate with customers, front-line management, and various ArcBest departments

Make sales calls and presentations to customers of all sizes

Maintain and grow expertise of ArcBest service offerings

Obtain and develop new accounts utilizing Company techniques and methods

Identify customer challenges; develop and implement solutions to create opportunities

Develop sales strategies and a comprehensive understanding of customers' business models

Other duties and projects, as assigned

Work in a team setting to accomplish goals

Interact with all employees and customers in a professional and courteous manner

Maintain a positive, customer-focused attitude in a highly intense environment

Exhibit excellent customer service

Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share

Complete itinerary and call report as required by Company guidelines and IRS regulations

Complete monthly sales audit reports and expense reports, as company guidelines require

Maintain accurate territory account information in ArcBest database

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesMicrosoft Office SuiteTransportation Industry KnowledgeRelationship ManagementCross-SellingPerseveranceSales Closing

Required

Proficient in Microsoft Office Suite

Preferred

Bachelor's Degree

Transportation industry and related sales experience

Knowledge of business solutions, competitors, and decision makers

Knowledge of ArcBest company policies, services, computer systems and services capabilities

Company

ArcBest

Glassdoor

3.9

ArcBest® is a multibillion-dollar integrated logistics company that leverages our technology and full suite of solutions to meet our customers’ supply chain needs.

Founded in 1923