Account Manager West (Public Safety) @ Mark43 | Jobright.ai
JOBSarrow
RecommendedLiked
0
Applied
0
External
0
Account Manager West (Public Safety) jobs in United States
46 applicants
company-logo

Mark43 · 15 hours ago

Account Manager West (Public Safety)

ftfMaximize your interview chances
GovTechInformation Services
check
Comp. & Benefits
badNo H1Bnote

Insider Connection @Mark43

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Advocate for the customer to ensure their needs are being met while driving customer satisfaction and retention.
Collaborate with customers to understand their workflows and challenges, providing tailored solutions that drive value.
Partner with implementation and support teams to deliver a seamless post-deployment experience.
Track and analyze customer health metrics, such as NPS, to proactively address concerns and maintain high satisfaction levels.
Act as a liaison between customers and Mark43's internal teams to ensure that feedback and issues are communicated and resolved effectively.
Utilize metrics to demonstrate return on investment (ROI) to customers and continually align our work towards customer's KPIs.
Develop and execute strategic account plans with a focus on renewals, expansions, and upsell opportunities.
Identify and nurture relationships with key stakeholders and power users within customer organizations.
Lead negotiations for contract renewals, expansions, and additional product sales.
Partner with sales leadership to forecast account growth opportunities and track revenue-related KPIs.
Deliver executive business reviews (EBRs) to police leadership and key stakeholders.
Provide product feedback to engineering and product teams based on customer insights.
Collaborate internally to develop strategies that address customer needs and improve processes.
Actively contribute to testing and refining new workflows to enhance customer and internal satisfaction.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCustomer SuccessSaaS ExperienceContract NegotiationsPublic Sector KnowledgeRevenue Growth

Required

5–10 years in account management, customer success, consulting, or related roles.
Proven ability to manage renewals, upsell opportunities, and contract negotiations.
Outstanding verbal and written communication skills, with the ability to translate complex technical topics for a variety of audiences.
Skilled at identifying and addressing customer challenges, either independently or collaboratively.
Strong organizational skills, with experience documenting tasks and managing multiple priorities.
Willingness to travel up to 50–80%, often working directly from customer sites.
Interest or experience working with government customers, including law enforcement.

Preferred

Experience in SaaS or enterprise software is highly preferred.
A four-year degree is preferred but not required with relevant experience.

Company

Mark43 offers cloud-based public safety software for law enforcement to ensure accurate responses.

Funding

Current Stage
Late Stage
Total Funding
$268.82M
2024-05-31Series E· $40M
2021-07-12Series E· $101M
2020-04-01Series D· $50M

Leadership Team

leader-logo
Flo Mayr
Co-Founder
linkedin
leader-logo
Matt Polega
Co-Founder and Vice President of Operations
linkedin
Company data provided by crunchbase
logo

Orion

Your AI Copilot