Virginia Green · 4 hours ago
Account Representative – Remote
Wilmington, NC
Full-time
Remote
Entry Level
1+ years exp
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Insider Connection @Virginia Green
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Responsibilities
Customer Service Excellence: Process inbound and outbound contacts in a courteous, timely, and professional manner. Provide excellent customer service by listening to customers, understanding their needs, and achieving budgeted close rates.
Generate Revenue: Drive revenue by understanding and interpreting customer requirements, providing technical information, and developing accounts.
Account Management: Accurately obtain and enter data to provide complete information and assist the customer/prospect in a professional manner.
Follow-up on Estimates: Follow up on current and previous year estimates in a timely manner.
Escalation & Resolution: Escalate customer issues to the appropriate staff or managerial team for resolution as needed.
Utilize Technology & Systems: Use systems and technology effectively to complete account management tasks, follow scripts, policies, and procedures.
Quality Assurance: Maintain and improve quality results by following standards and recommending improved procedures.
Continuous Learning: Attend meetings and training, review all new training material, and stay up to date on changes in program knowledge, systems, and processes.
Qualification
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Required
Proven Remote Sales Experience: Must have a minimum of 6 months of remote sales experience with a track record of success. We need someone who has already proven they can excel in a remote environment.
High-Speed Internet: Must have a reliable high-speed internet connection for effective remote work. A computer and phone setup will be provided.
Travel Requirement: Must be able to travel periodically to the home office for onboarding and training.
Customer Service Skills: Possess excellent customer service skills, including empathy and active listening.
Strong Closing Techniques: Confident in closing sales with a customer-centered approach.
Communication Skills: Excellent organizational, oral, and written communication skills.
Technical Competence: Strong computer and systems skills with the ability to quickly and accurately input data.
Self-Discipline: Ability to work independently with minimal supervision.
Problem Solving & Negotiation: Aptitude for problem-solving and negotiation.
Adaptability: Ability to thrive in a fast-paced environment with frequent changes and ambiguity.
Reliability: Highly reliable with the ability to maintain regular attendance and punctuality.
Continuous Development: Regular technical training and use of outside resources in computer/marketing/agronomy and customer service is expected.
Minimum of High School diploma or equivalent
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Preferred
Sales Experience Preferred: Previous sales experience is preferred.
Basic Agronomics Knowledge: Basic knowledge of agronomics/horticulture is a plus.
2+ years in Sales and/or landscaping industry would be ideal
Company
Virginia Green
Local lawn care experts committed to keeping your lawn lush, green, and healthy. No one has more experience in Virginia than Virginia Green.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-01-03Acquired· by Golden Gate Capital
Leadership Team
David Hanny
Chief Operating Officer
Recent News
Company data provided by crunchbase
