Westgate Resorts · 11 hours ago
Account Services Rep I
Ocoee, FL
Full-time
Remote
Entry Level
$16/hr - $16.50/hr
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Responsibilities
Handle inbound/outbound telephone calls with owners to collect all past due payments and down payments, while providing stellar customer service
Identify accounts that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted promptly
Provide accurate information to owners regarding their accounts during every communication
Problem solve and swiftly resolve owner inquiries, as needed
Follow training and quality models to ensure proper Account Services methods are used and quality customer service is provided during difficult calls
Qualification
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Required
Bilingual Spanish Required
Must have a dedicated homework space that is free from distractions and interruptions
Must have a stable internet connection with a minimum download speed of 100 Mbps and an upload speed of at least 10 Mbps
Preferred
Customer Service Representative experience preferred
Call Center experience preferred
Benefits
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Company
Westgate Resorts
Westgate Resorts is a resort company.
Founded in 1982
5,001-10,000 employees
Funding
Current Stage
Late StageTotal Funding
$206M2024-06-11Debt Financing· $206M
Leadership Team
Mark Waltrip
COO
Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
Recent News
2024-04-07
2024-04-07
Company data provided by crunchbase
