U.S. Bank · 1 day ago

Account Services Representative

Remote, KS

Full-time

Remote

Mid Level

$22.50/hr - $33/hr

3+ years exp

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Responsibilities

Establishes and maintains great working relationships with assigned business accounts, serving as the main day-to-day contact between program administrators or relationship managers.

Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction.

Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions.

Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics.

Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates.

Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery.

Qualification

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Customer service experienceOperational processes knowledgeComputer systems navigationInterpersonal communication skillsInterest calculationsAccount adjustmentsMultitasking abilities

Required

High school diploma or equivalent

Typically three to five years of customer service experience

Preferred

Effective verbal, written, and interpersonal communication skills

Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries

Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy

Thorough knowledge of all relevant operational processes and procedures and company products and services

Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.

Ability to perform interest calculations and account adjustments

Strong analytical and problem-solving skills

Ability to manage multiple tasks/projects and deadlines simultaneously