American National Bank of Texas · 2 days ago

Account Servicing Specialist

Terrell, TX

Full-time

Onsite

Entry Level

2+ years exp

Wonder how qualified you are to the job?

Maximize your interview chances

BankingFinancial Services

Culture & Values

Insider Connection @American National Bank of Texas

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Provides support to all areas of the department and demonstrates superior customer service with appropriate follow through with customers and employees

Conducts duties associated with daily operations tasks and ensures that accurate posting occurs resulting in proper balances

Processes daily work and monitors systems to identify malfunctions/errors; ensures integrity of data and processing environment are maintained

Provides technical and problem management support to Bank personnel and customers; responds to inquiries and refers issues to the appropriate department, and exhibits the necessary follow through with customers and/or staff involved

Works with department managers to identify and improve procedures and efficiencies, and to maintain and utilize appropriate escalation procedures and contingency plans; communicates recurring or serious issues to department managers

Contributes in the evaluation of issues surrounding implementation of any changes within data processing systems, hardware or software, or that may impact efficiency and reliability of the job and system performance in conjunction with department managers

Cross trains in all areas of the department as directed; maintains sufficient knowledge of business continuity plan directives and participates in business continuity testing as directed

Assumes responsibility for various department functions in the absence of staff members or in overload situations as assigned

Performs dispute processing duties that require compliance with Reg E, NACHA, Visa, etc. timelines

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Administrative ExperienceMicrosoft ExcelMS WordKeyboardingCalculator SkillsMathematicsProblem-SolvingTime ManagementBilingual

Required

High School diploma or GED

2 years of administrative experience

Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions

Work occasionally requires more than 40 hours per week to perform the essential functions of the position

Lifting in an office setting may be required up to 30 lbs.