Momentum · 3 days ago

Account Specialist

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Handle all tickets that come into the Retail Account Management queue for Customer Service accounts

Understand several versions of the Momentum contract and Universal Terms to be able to explain to customers

Learn the Momentum products and price book to be able to identify opportunities to add new services for customers

Proactively contact customers to discuss renewing services

Gather necessary information from customers to submit MACDs, hardware orders and service issue tickets; follow Requests/Tickets through to completion and confirm resolved with customers

Follow internal escalation process to reach a timely resolution on behalf of customers

Work closely with customers to identify concerns in an effort to retain business

Collaborate with the Training Department to ensure customers are fully trained on their services and the Subscriber Portal

Act as a liaison between the Account Managers and internal Momentum Departments to address customer escalations

Assist Account Managers in putting together User License Reports

Work closely with Account Managers to understand renewal needs, put together renewal proposals as requested by Account Managers and process renewal changes once agreement is fully executed.

Work closely with Manager, Account Specialist to develop skills needed to successfully grow into an Account Manager role.

Qualification

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Customer service orientedSalesforce.comUnified Communications experienceRelationship buildingMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Required

Ability to manage multiple tasks

Ability to thrive in a fast-paced environment

Handles stressful situations well

Highly motivated and results oriented

Plans and carries out responsibilities with minimal direction

Customer service oriented

Extremely detail oriented

Works well in a team environment as well

Must have the ability to use a computer, associated software products (i.e. Microsoft Word, Excel, PowerPoint and/or Outlook), and the Internet

Excellent communication skills including written communication, speaking and presentation development and delivery

Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular in-office attendance is essential (i.e. is consistently at work and on time).

A four-year undergraduate degree is required