Popl · 7 hours ago
Accounts Receivable + Renewals Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Manage a portfolio of customers, ensuring invoices are sent and paid in a timely manner.
Proactively follow up on overdue payments with professionalism and persistence.
Investigate and resolve billing questions or disputes in collaboration with customers and internal teams.
Post cash receipts, reconcile accounts, and prepare AR reports for leadership.
Work cross-functionally with sales, customer success, and operations teams to resolve payment issues and improve processes.
Help create and refine standard operating procedures to improve AR efficiency.
Occasionally assist with AP, general accounting duties, and special finance projects as needed.
Partner closely with Account Executives and Customer Success Managers to drive seamless and timely subscription renewals.
Proactively track and manage renewal timelines, engaging customers ahead of deadlines to ensure retention.
Identify at-risk accounts and work collaboratively with CSMs to address concerns and secure renewals.
Reinforce the value of Popl’s products and services through customer communication and education.
Strategically upsell and cross-sell additional services with the support of the sales team during the renewal process.
Develop and implement strategies to improve renewal rates and reduce churn.
Maintain accurate renewal tracking in CRM and billing systems, providing updates to internal teams and leadership.
Qualification
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Required
A proactive and organized professional who is passionate about customer satisfaction and financial success.
Strong knowledge of GAAP and SaaS billing practices.
At least 2 years of experience with accounts receivable, renewals, or a related role in a subscription-based SaaS environment.
Familiarity with Stripe is required.
Strong communication and interpersonal skills with a collaborative mindset.
Proven ability to manage subscription renewals, reduce churn, and build strong customer relationships.
Ability to independently solve problems, streamline processes, and work cross-functionally.
Preferred
CPA license is a plus but not required.
Benefits
Meaningful equity
Full insurance & benefits
Unlimited PTO
$250 monthly wellness credit
Constant daily learning
Company
Popl
Popl is the leading digital business card platform for teams and individuals
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.38M2021-03-23Seed· $2.2M
2020-12-07Pre Seed· $0.12M
2020-02-15Pre Seed· $0.05M
Leadership Team
Jason Alvarez Cohen
CEO & Co-Founder
Nick Eischens
COO and Co-Founder
Company data provided by crunchbase
