Lithia & Driveway · 3 days ago

Accounts Receivable Representative

Remote - USA

Full-time

Remote

Entry Level

$20/hr - $21/hr

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Responsibilities

Monitor customer accounts daily to identify aged receivables and contact customers for payment.

Keep detailed records and reporting on collection activity including updating systems and trackers.

Receive in-bound AR related calls.

Resolve billing issues.

Research and respond to inquiries from service and parts customers, Lithia stores and internal customers within the timeframe that aligns with established service level agreements.

Other duties as assigned.

Qualification

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Customer Service ExperienceOutbound Calls ExperienceCollections Experience

Required

Strong attention to detail and sense of urgency.

Excellent communication skills (both written and oral).

Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate.

Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Time Management – ability to prioritize workload and manage one’s own time.

Previous customer service experience.

Experience with outbound calls or collections is valuable.

High School graduate or equivalent.

18 years or older required.

Acceptable driving record and a valid driver's license in your state of residence necessary for select roles.