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Company

Flock Safety · 3 hours ago

Accounts Receivable Specialist

United States

Full-time

Remote

Mid, Senior Level

$60K/yr - $75K/yr

5+ years exp

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ManufacturingPublic Safety

Comp. & Benefits

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Responsibilities

Ensure invoices to customers are accurate, timely and delivered to the correct contacts.

Be able to answer internal and external customer questions through phone calls and email communications (ticketing system).

Thorough understanding of our customer billing terms and systems to be able to resolve billing issues.

Reconcile customer account balances and resolve billing issues with customers to ensure timely payment.

Meet team objectives, key results, goals and metrics.

You will assist with collection duties as needed. As part of this responsibility, you will coordinate and collaborate with other teams and internal stakeholders.

Assist in improving existing functions and help optimize workflow and resources, as needed.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Billing experienceCollections experienceSalesforceSAAS billing

Required

A minimum of 5 years experience in billing and collection activity at a fast paced, high growth company.

Exemplary time management skills.

Ability to manage multiple tasks at once.

Critical thinking.

Desire to solve customer problems.

Effective communication throughout the customer experience.

Ensure invoices to customers are accurate, timely and delivered to the correct contacts.

Be able to answer internal and external customer questions through phone calls and email communications (ticketing system).

Thorough understanding of our customer billing terms and systems to be able to resolve billing issues.

Reconcile customer account balances and resolve billing issues with customers to ensure timely payment.

Meet team objectives, key results, goals and metrics.

Assist with collection duties as needed.

Coordinate and collaborate with other teams and internal stakeholders.

Assist in improving existing functions and help optimize workflow and resources, as needed.

You will be someone that places customer service (external and internal) as a top priority.

You will take pride in your work and endeavor to deliver a high quality work product in a timely manner.

High level of enthusiasm, a positive attitude, the ability to remain flexible to meet internal and external needs within a fast paced environment.

Able to work independently, effectively managing and using time through organization and structure.

Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution.

Ability to continually adapt to an ever changing environment.

Excellent communication skills.

Preferred

Experience with Salesforce, SAAS billing, and reseller accounts is highly valued.

Benefits

Flexible PTO

Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

Mental Health: All employees receive an annual subscription to Headspace.

Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.

Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion.

WFH Stipend: $150 per month to cover the costs of working from home.

Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

Home Office Stipend: A one-time $750 to help you create your dream office.

Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.