Be an early applicantLess than 25 applicants

Company

Maximus · 6 hours ago

Admin II Correspondence (Back Office)

United States

Full-time

Remote

Entry Level

$18/hr - $21/hr

1+ years exp

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Business Process Automation (BPA)Consulting

No H1B

U.S. Citizen Only

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Responsibilities

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.

Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.

Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.

Work on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

Provide administrative support to project and operations management, which may include identifying, anticipating, and meeting needs of all departments

Perform repetitive clerical steps

Perform clerical duties requiring general knowledge and the application of various work methods and procedures.

Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.

Interpret paperwork and make sound judgments based on information received.

Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.

Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.

Outreach to various sources via oral and written communication in order to make appropriate determination on a variety of tasks.

Apply data program techniques and procedures to daily tasks.

Generate reports, store completed work in designated locations and perform backup operations.

Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.

Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.

Must be able to effectively read a prepared / written script out loud.

May be required to work scheduled holidays, overtime, and Saturdays.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceMicrosoft Office proficiencyData entryClerical dutiesTyping speed

Required

High School diploma or GED required.

At least one (1) year of customer service, administrative or call center experience required.

Ability to write using proper grammar and punctuation.

Ability to type a minimum of 23 WPM required.

Ability to work independently and in a team environment.

Excellent interpersonal skills and the ability to organize simultaneous tasks.

PC skills, including experience with Microsoft Office applications, are required.

Adhere to policies as they relate to protecting personally identifiable information.

Applicant will be required by contract to undergo program update training as student financial assistance programs change.

Must reside in the U.S

Must be a U.S. Citizen

Must be able to pass a criminal background check.

Must not be delinquent or in default on any federal student loans.

Private and Secure workspace from home

Access to Wi-Fi, LAN (wired connection/ethernet) or both at home

Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)

Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)