Mattapan Community Health Center · 2 days ago

Administrative Assistant

Boston, MA

Full-time

Onsite

Mid Level

3+ years exp

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Responsibilities

Demonstrates Service Excellence with every patient interaction.

Acts as an administrative assistant for all clinic needs.

Works closely with providers, nurses, and medical assistants to provide timely updates on patients waiting to be seen.

Provides follow-up for patients regarding appointments, prescriptions, forms, and test results.

Assists in organization and completion of forms, including scheduling medical appointments if needed.

Manages multiple phone lines efficiently, responds to incoming calls, and provides information/assistance.

Sends and organizes received faxes for patients and providers.

Assists with limited case management needs such as requesting transportation for patients.

Performs additional tasks as required for department flow and medical team needs.

Qualification

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Microsoft OfficeBilingual in SpanishBilingual in Haitian CreoleProblem-SolvingOrganizational SkillsTime ManagementPrioritizationJudgmentInterpersonal SkillsCommunication SkillsTeamworkAdaptability

Required

A commitment to MCHC's mission and values.

3-5 years directly related work experience required.

Strong organizational skills in a deadline-driven environment; ability to organize time and prioritize effectively, asking for direction when appropriate.

Exceptional ability to prioritize multiple tasks and projects to meet team objectives and deadlines.

Self-directed and displays good judgment; proactively identify issues and work with the appropriate person to resolve.

Ability to establish and cultivate constructive relationships; effective at working in teams.

Excellent interpersonal and communication skills.

Judgment and discretion in interacting with providers and management on sensitive and confidential issues.

Proficient in Microsoft Office (Word, Excel, Access, OneNote, PowerPoint).

Demonstrated ability to work with people of different races, ethnicities, sexual and gender identities and expressions, ages, abilities, and experiences.

Ability to work with telephonic interpreters for patient communication; bilingual fluency in Haitian Creole or Spanish preferred.