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Overview

Company

Original Job Post

Propark Mobility · 3 days ago

Administrative Assistant

Mountain View, CA

Full-time

Onsite

Entry Level

$26/hr - $26/hr

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Responsibilities

100% support of the ev-charging-team alias

Answering daily emails related to customer support. This includes

- Assisting clients with setting up their EV Charging account

- Escalating emails related to station errors to the EV Charging Managers and Suppliers

- Resolving basic EV charging questions for users

Assignee for all incoming/outgoing EV charging tickets through internal database

Answer user support tickets assigned to the EVC team

Follow up on active tickets

Resolve/Close tickets assigned to the EV charging team

Create ticket requests for operational needs

Create ticket/work order for electrical team to service EV stations

Upkeep the EVC team’s electrical team tracker

Distribute incoming support emails from station supplier to the electrical tracking sheet

Create + Track tickets for station damages

Ensure Station Supplier’s open/completed cases are received weekly

Support Station supplier technician with troubleshoot issues

Manage distributing/receiving of physical EV charge cards. This includes physically mailing cards to other vendor suppliers or employees as well as tracking them through the dashboard.

Follow up with Managers for a briefing/overview of the goals for the day on a daily basis

Track down vehicle owner information for Parking Enforcement when requested through the dashboard

Research asset history to see if there are any previous station issues

Escalate any concerning issues to the EV Charging Program Managers

Support station maintenance for the Distributed Offices

Update EV landing and etiquette pages with any new or improved information

This list is not all-inclusive. The full job description will be provided at your interview.

Qualification

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Customer SupportTicket ManagementTechnical TroubleshootingData TrackingEscalation ManagementDocumentation ManagementProblem-SolvingCommunicationTime Management

Required

Answering daily emails related to customer support

Assisting clients with setting up their EV Charging account

Escalating emails related to station errors to the EV Charging Managers and Suppliers

Resolving basic EV charging questions for users