TeleSolv Consulting · 4 hours ago

Administrative Manager (Call Center Lead)

Miami, FL

Full-time

Remote

Senior Level

5+ years exp

Maximize your interview chances

Business Consulting and Services

No H1B

Hiring Manager

Desiree S.

Insider Connection @TeleSolv Consulting

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Serves as the company authority virtually/on-site.

Manager shall oversee and manage a team of personnel providing world-class customer service in a recruitment call center.

Ideal candidates will be Returned Peace Corps Volunteers (RPCV), but it is not required.

Working directly with the public, so they must be able to share approved information, respond promptly, and always be professional.

Must be proficient in project management dashboard matrix and Power BI, Dashboard, Workforce Management Tool, Customer Relationship Management (CRM) tool, telephony software, or example, utilization by lead refinement, training, briefings, assisting, and answering inquiries and have prior recruiting experience.

Will be expected to professionally brief Office of Volunteer Recruitment and Selection (VRS) senior management.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Power BIRecruiting ExperienceManagerial ExperienceProject ManagementWorkforce Management ToolCRM ToolTelephony SoftwareProfessional CommunicationPublic Interaction